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United Airlines has a refund policy that varies depending on the type of ticket purchased and the circumstances surrounding the cancellation.
General guidelines
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24-Hour Cancellation Policy: Most tickets, including Basic Economy, are eligible for a full refund if canceled within 24 hours of booking, provided the reservation was made at least 7 days prior to departure.
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Refundable Tickets: Tickets designated as "refundable" are eligible for a full refund to the original payment method if canceled anytime before departure.
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Non-Refundable Tickets: Generally, these tickets do not offer a cash refund if the passenger cancels. Instead, you might receive a travel credit or voucher for future use with United, subject to applicable change fees.
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Basic Economy Tickets: Are typically non-refundable and have strict limitations on changes or cancellations after the 24-hour window.
Exceptions to the standard policy
United may offer full refunds or waivers of change fees in certain situations, even for non-refundable tickets:
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Flight Cancellations or Significant Delays by United Airlines: If United cancels your flight or makes a significant schedule change and you choose not to travel, you are entitled to a refund.
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Illness or Death: In situations of serious illness or the death of a close relative, United may consider waiving change or cancellation fees and providing a refund or credit, usually requiring supporting documentation such as a doctor's note or death certificate.
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Medical Emergencies: Documented medical emergencies can also be grounds for a full refund or travel credit.
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Jury Duty: A copy of the jury summons can be used to support a refund request.
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Bad Weather: If a flight is canceled or significantly delayed due to weather, you may be eligible for a refund or rebooking without penalty.
How to request a refund
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Online: Visit the "Refunds" section of the United Airlines website or mobile app.
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Phone: Contact United Airlines customer service or refund department for assistance.
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Travel Agent: If you booked through a travel agent, contact them first to process the cancellation and refund.
Refund processing time
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Credit Card Payments: Refunds typically take 7 business days to process.
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Other Payment Methods: Refunds may take up to 20 business days to process.
It is always advisable to review the specific fare rules of your ticket at the time of purchase and consult United's official website or customer service for the most up-to-date information on their refund policy.
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