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+1^888^415^1245 ꜱᴏᴜᴛʜᴡᴇꜱᴛ ᴀɪʀʟɪɴᴇꜱ ʟᴏꜱᴛ ʙᴀɢɢᴀɢᴇ 🎒 | ꜱᴜᴘᴘᴏʀᴛ ᴅᴇꜱᴋ

Arjun Arora

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If your checked baggage doesn't arrive on a Southwest Airlines flight, here's what to do:

  1. Report the baggage delay immediately:

    • Go to the Southwest Airlines Baggage Service Desk at the airport (located in the baggage claim area or at the ticket counter) or report online via the Southwest Airlines website.

    • For domestic itineraries, you must report within four hours of arrival. For international itineraries, you must report within seven calendar days.

    • You'll receive a file reference number (8-10 digits) which you'll need to track your bags and file a compensation claim.

  2. Track your bag online:

    • Use the file reference number you received to track your baggage on the Southwest Airlines website.

    • Note that baggage tracking information is only available for Southwest-operated flights if your itinerary involves a partner airline.

  3. Submit a baggage compensation claim (if needed):

    • If Southwest cannot locate your baggage within five days, you can file a claim for compensation through their baggage claim portal.

    • You'll need your bag tag, ticket/boarding pass, photos of your baggage (if available), and a copy of your government-issued photo ID.

    • Southwest typically processes claims within 2-4 weeks, but complex situations may take longer. 

Important things to remember

  • Time limits are crucial: Make sure to report the delay and file any necessary claims within the specified timeframes or you risk denial of compensation.

  • Southwest's Liability: Southwest's liability for lost baggage is capped at a certain amount, which varies depending on whether your flight is domestic or international.

  • Keep documentation: Retain your bag tag, boarding pass, claim forms, and any receipts for incidental expenses incurred due to the lost baggage.

  • Southwest is not liable for: damage from normal wear and tear, manufacturing defects, improper packing, or damage caused by the TSA.

  • Consider Travel Insurance and Credit Card benefits: These may offer additional coverage for lost baggage and related expenses, notes TripIt.



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