WTF! no Coffee Creams?

[swifty 0]

What happened to the coffee creams you got in Roses, it was the only ones I went for in the tin and now they're gone
OK! I know it's been a while since they where withdrawn from the Roses selection but I wish they'd just leave things as they are, gonna send Cadbury's a nasty email.




I really need a beer

[yankeedoodle 0]

truly devastating news......

i prefer the strawberry creams though so im in the clear

[eddie 0]

think you need more than one beer bud .lolololol

[stantheman 0]

hazelnut surprise was my favourite

[stantheman 0]

though a yorkie bar is a good afternoon boost dont tell the mrs

[eddie 0]

@stantheman wrote:

though a yorkie bar is a good afternoon boost dont tell the mrs

you get worse Stan wait till i see her ,lolol

[stantheman 0]

chatbox eddie

[suzukijax 0]

Mmmmm coffe creams and strawberry cream hate anything with nuts in

[lee1 1]

you have opend the crimbo sweets already

[Stue11 0]

Sorry to hear that mate bloody gutted,

[swifty 0]

@lee wrote:

you have opend the crimbo sweets already

Well! now the cats out of the tin I better come clean, YES, but the missus doesn't know yet.
I re-sellotaped around the rim of the lid so she wouldn't find out

BTW I thought I'd send Cadbury's an email to see what they would say, I got a reply
Unfortunately they didn't offer me any free chocolate, tight Bar stewards.

Anyway! here's their reply..
Thank you for contacting us concerning Cadbury new Roses Assortment.

The new Roses Assortment incorporates a number of changes which aim to improve quality and appeal. Any change to our products is carefully researched to ensure that it appeals to as many people as possible. The decision to make changes is always taken carefully, being based on the results of extensive market research. Although reaction to the current Roses Selection is very positive, we appreciate that a product which is popular with some may not be so with others.

We have made some changes to the mix, which could confuse some of our more loyal consumers who know the colour of the wrappers by heart. The changes were implemented to ensure that we were keeping the mix in line with our consumers' tastes by removing least preferred units and including more of their favourite units. In addition we have changed the wrappers and the shape of Caramel and Brazillian Darkness units.

We constantly measure consumer reaction and this is one area in particular which we are monitoring very closely. We have noted your comments and they have been passed to the Marketing Manager concerned. We try very hard to ensure that the changes we make are received favourably and we are naturally concerned and sorry that you were unable to enjoy the new Assortment as we intended. Roses chocolates have changed in style and content almost every year since they were launched and the reaction has usually been very positive.

I would like to apologise if the changes have spoiled your enjoyment of Cadbury Roses. I do hope that this email has helped to explain the reasons for the changes.

Kind regards
Jennie O'Neill

Consumer Relations Department



Cadbury are dedicated to delivering an exceptional standard of customer care, to match the high quality of our great-tasting chocolate. As part of this, we have recently joined a scheme called The WOW! Awards. These are the UK's only national award for customer service based purely on customer nominations, which is what made us so eager to participate.

[RichardH 0]

I complained once about the complete lack of Brazil nuts in the Brazil chocks and got a money off voucher, result and still ate the originals, as for coffee creams OOPH!

[Diane 0]

Think I`ll just have a doughnut