gravelrash 0 Posted May 29, 2015 Interested in your thoughts!I bought a 2011 T31 X Trail 2.0 DCi from Evans Halshaw in Darlington in March. They are a Ford Dealership but the car had a full Nissan service history from Bristol Street Motors also of Darlington, before I picked the car up it had a full service and MOT from Evans H2 months into ownership the front brakes seized solid I just thought the service must have been sh*t fot them not to notice the brakes were so bad so just cleaned up the calipers and pads (crud and rust caked, slider pins bone dry and pads totally seized)until I could get replacements.The pads and discs were on their limit so went to order new from a local reliable motor factors (DMF Darlington) they informed me that Evans H had ordered new discs and pads all round for this car 2 days before I had bought it then cancelled the order So armed with this knowledge went back to E H to get their view and this was their responseWhen the vehicle came in to them on a trade-in their technician highlighted the need for new brakes/discs so they ordered them but it then went for an out-sourced MOT and came back with no advisories so they cancelled the order from DMF! I was furious and high-lighted the obvious safety issue selling a car with sub standard brakes, over-riding their own mechanics advice and not even informing me! Anyway the best they would do was offer £100 for the discs/pads I had bought, which after 3 weeks I am still waiting to receive the cheque...... don't think its going to arrive Am I over reacting here or do you just not get service from a main dealer like you used to! I know they look at their profit margins but seriously........ Share this post Link to post Share on other sites
gravelrash 0 Posted May 29, 2015 If this post has no place on a bike forum: mods just delete it I wont be offended but as its the boozer section its what I would be saying to you in the pub anyway Share this post Link to post Share on other sites
Davehutch-hutchs 0 Posted May 29, 2015 its not good is it Mike , I would play with them till you get the money then on your way out the garage tell anyone that you can about how crap they are !! its a job to know who to trust isn't it ? Our polo hasn't gone anywhere but vw from the day we bought it because I think they will do a top job , it hard to know what to do for the best , has the back street garages got the technology now days for modem motors ? Any way hope you get sorted m8 Share this post Link to post Share on other sites
Chadatious 0 Posted May 30, 2015 threaten them with trading standards mate! Share this post Link to post Share on other sites
stantheman 0 Posted May 30, 2015 i would go back there and demand the £100 preferably in cash we had the same issues when we bought the wifes golf discs and pads nackered all round my son delivered the discs back to them one night Share this post Link to post Share on other sites
bladerunner 0 Posted May 30, 2015 @Davehutch wrote: Our polo hasn't gone anywhere but vw from the day we bought it because I think they will do a top job I was once in a VW main dealer waiting for a new key to be coded into my old Golf and overheard a conversation on the phone between a service manager and a customer,the customer had obviously called because her brake wear warning light had come on, the service manager said " well because the pads are worn down then the discs will probably need replacing as well, that will be £460, but I should warn you that seeing as the front pads are worn then the rears will probably need replacing as well and the discs will probably be worn below the limit so the total will be £845."there was then a silence for a few seconds and the service manager said " well you will have to speak to one of our salesmen about that but due to the work required the value of your trade in will obviously be reduced" never went back in there again.she would have been perfectly fine with a set of front pads for about £40. Share this post Link to post Share on other sites
gravelrash 0 Posted May 30, 2015 You'd think buying from a franchise dealer you would have a little protection and a little better customer service because you pay more for for that service but not in my case I think if you have a good garage you can rely on to do a good job at a reasonable fair price you have cracked it......and are lucky! have fitted the new discs and pads and what a difference smooth precise braking maybe I should have spotted the state of the brakes before I parted company with my money but to honest it had just had a full service and mot so never thought there would be a problem + fell in love with the car and still think its the best car I have ever had! so I am going to keep after them for the money offered but have a feeling they are going to play silly buggers!1 tell them how much i will slag them off to anyone who will listen2 threaten them with a discussion with the D.O.T about the mot failure to spot the wear limit on the brakes and binding.3 tell them Matt Alwright "on Watchdog" likes a good story but will probably just have to take it on the chin and check things out properly next time.....heart ruling the head and all that! Share this post Link to post Share on other sites
haveugot1 0 Posted May 30, 2015 Send me i will get your £100. Share this post Link to post Share on other sites
madcarper 0 Posted May 30, 2015 I used to work for vardys when they were taken over by parent company pendragon who trade as evans halshaw amongst others. they don't give a f**k about people all they are bothered about is targets and profit. all big dealers are the same now. find a small garage with decent skilled trades people and stick with them they tend to care more about there service and reputation. orbuy a big van get it signed up with a something like" evans halshaw sold me a potentially dangerous car" park it legally outside there showroom the feckers will soon sort something out. if you diy mike at least you know its done right. Share this post Link to post Share on other sites
Chadatious 0 Posted May 30, 2015 ill make you some stickers to say they ripped you off Share this post Link to post Share on other sites
Chadatious 0 Posted May 30, 2015 and dave you say backstreet and technology where i work isnt backstreet but its not a main dealer, and there isnt anything we cant plug in etc, specialist tools and my boss has them, its places like that who still rely on their good name who tend to do the better job imo. when i only got to know my boss as he had a good reputation and i was willing to pay into that for m vans air suspension as i didnt want it bodged. Share this post Link to post Share on other sites
smilinjack 0 Posted May 30, 2015 My great great uncle Reuben used to ride around with a horse and cart with a placard telling everyone how dishonest some trader was who had crossed him nothing new in this. Go to a car dealer, expect to be spanked. Share this post Link to post Share on other sites
gravelrash 0 Posted May 30, 2015 @haveugot1 wrote:Send me i will get your £100. @madcarper wrote:I used to work for vardys when they were taken over by parent company pendragon who trade as evans halshaw amongst others. they don't give a f**k about people all they are bothered about is targets and profit. all big dealers are the same now. find a small garage with decent skilled trades people and stick with them they tend to care more about there service and reputation. orbuy a big van get it signed up with a something like" evans halshaw sold me a potentially dangerous car" park it legally outside there showroom the feckers will soon sort something out. if you diy mike at least you know its done right.Always have diy'd Ian but this car has more electronics than the starship Enterprise plus these DPF's bother me .....why fit something to a car that supposedly saves the planet from " climate change" ( don't start me on that rant ) then say once a week you have to do a sustained 60mph run for 30 mins to regenerate it..........crazy! anyhow think you have a great point about finding a local independent at least the warranty will still be valid! Share this post Link to post Share on other sites
gravelrash 0 Posted May 30, 2015 @Chadatious wrote:ill make you some stickers to say they ripped you off Cheers Chad Ill have one saying the forum are making a visit nah! i will go Monday give them one last chance to redeem themselves! Share this post Link to post Share on other sites
gravelrash 0 Posted May 30, 2015 @smilinjack wrote:My great great uncle Reuben used to ride around with a horse and cart with a placard telling everyone how dishonest some trader was who had crossed him nothing new in this. Go to a car dealer, expect to be spanked. Like Dave says though there must be good ones...its just finding one! will do what I need to keep the warranty valid and just look after it myself.......like the Bandit. Share this post Link to post Share on other sites
gravelrash 0 Posted June 2, 2015 Well went today and told them how disappointed I was not to receive their goodwill gesture and their after-sales manager apologized saying he thought it had been sent out anyhow he went to accounts and came back with my cheque........ happy bunny now! Share this post Link to post Share on other sites
Davehutch-hutchs 0 Posted June 2, 2015 @gravelrash wrote:Well went today and told them how disappointed I was not to receive their goodwill gesture and their after-sales manager apologized saying he thought it had been sent out anyhow he went to accounts and came back with my cheque........ happy bunny now! now go back tonight and spray expanding foam through the letter box Share this post Link to post Share on other sites
gravelrash 0 Posted June 2, 2015 Im about to head off to work Dave so will have to send Mark! nah! they come good in the end......but wont be going back! Share this post Link to post Share on other sites
Chadatious 0 Posted June 2, 2015 no, not expanding foam, put their own hosepipe through their letterbox, they get a big water bill and wet floors. Share this post Link to post Share on other sites
stantheman 0 Posted June 2, 2015 lets just hope the cheque clears mate Share this post Link to post Share on other sites
BanditMike 0 Posted June 3, 2015 @stantheman wrote:lets just hope the cheque clears mate Fingers crossed. Seems good service is difficult to find these days Share this post Link to post Share on other sites
dick65 0 Posted June 3, 2015 sorry ive just seen this mike if all that was on order and was my garage I wouldn't hesitate to fit in place of cancelling ,anyway just pleased you got it sorted m8 Share this post Link to post Share on other sites
gravelrash 0 Posted June 6, 2015 @dick65 wrote:sorry ive just seen this mike if all that was on order and was my garage I wouldn't hesitate to fit in place of cancelling ,anyway just pleased you got it sorted m8 "profit over service" Dick but at least it's sorted now! Share this post Link to post Share on other sites
